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F.A.Q

1. How can I get information after I have paid for the shoes ?

We will e-mail(pickproductinc@hotmail.com) the tracking number of the express company to you as soon as we receive the tracking number.

2. When and how can I check on my order status?

Normaly, after 3days you can trace your package(s).

3. How do I contact you if I have a question?

We prefer to be contacted by email(see contact us) or via MSN.

4. How long will it take to receive my shoes?

It usually, on average, takes 7 business days to receive your order.
Sometimes the shoes are delivered faster.
Please note that business days do not include holidays or weekends.

5. Do you ship to International locations (any country other than USA and Europe)?

Yes. We currently ship to many international locations.

6. Can you reserve a shoe for me until I can pay for it?

Yes ofcourse, the only thing you have to do is to confirm it by e-mail and we will keep them for you for

Email: Pickproductinc@hotmail.com

Why are multiple charges appearing on my debit/credit account?
 When you place an order using a debit or credit card, an authorization is obtained from your bank. The authorization places a temporary hold on the funds. Please note: these funds have not been deducted but are being held within your account to ensure the order can be processed. This hold typically lasts from 3-7 days, depending on the policy of your bank. Your debit or credit card will not be charged until your order is shipped. If your order is sent out in multiple shipments, (items may ship from a store, and/or our warehouse) separate authorizations and charges for each shipment may appear on your account.

Can I change or cancel an order?
 When an order is sent to us from our site, we are generally unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order." You may contact us if you wish to make a change. However, due to the above, we cannot guarantee your order will be changed. If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

Can I receive a sale price adjustment on a previous purchase?
 We will be happy to give you a price adjustment on items purchased from Kids AIR JORDAN OUTLET  within 10 days of the order date for any item that has a price reduction. We apologize, but we are unable to honor price adjustments after the 10 day time period or the sale expiration date.

What are your tax rates and guidelines?
 Kids AIR JORDAN OUTLET is required by law to collect applicable sales or use tax on all purchases shipped to states in which we maintain a place of business. The amount of sales tax that will be added to your order is based on the state to which your order is being shipped, the standard sales tax charged in that area and the total dollar amount of your order. Not all customers will be charged sales tax.

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